[Important] Beware of Fraudulent Messages

Thank you for choosing UDS HOTELS.

There have been reports of fraudulent messages impersonating hotels in Japan and overseas, sent via email or messaging apps such as WhatsApp.
These messages may ask guests to “confirm their reservation,” “re-enter credit card information,” or “complete a payment.”
Please be advised that UDS HOTELS will never ask guests to confirm reservations or complete payment procedures via messaging apps.
If you receive a suspicious message claiming to be from our hotel, please take the following precautions:

・Do not open any URLs or links included in the message.
・Do not enter your credit card details or personal information.
・Do not reply to the message.

If you have any questions or concerns, please contact the hotel directly.
We apologize for any concern this may cause and appreciate your understanding and cooperation.

UDS HOTELS

[Important] Warning Regarding Suspicious Messages via Booking.com

Thank you very much for choosing to stay with us.

We have been notified of ongoing phishing attempts where guests holding Booking.com reservations receive suspicious messages impersonating Booking.com or our hotel.

These messages typically prompt users to click external links to input credit card or personal data. Please note that Booking.com will never request your information via external links.

*Please note: While our hotel may occasionally request you to enter credit card information via an external link (such as for official advance payment options), these will always be sent as an official communication from our hotel. If you receive any suspicious messages or unfamiliar links, please verify them with our hotel directly before entering any information.

■ Key Signs of Fraudulent Messages

-Demands to update or re-verify payment methods.

-Links redirecting to external websites.

– Messages urging immediate action (e.g., “Urgent,” “Action Required,” or tight deadlines).

-Strange wording or sender addresses not officially recognized by Booking.com or our hotel.

■ What to Do If You Receive a Suspicious Message

If you receive any suspicious messages, please take the following precautions:

–Do not click on any links within messages that seem unfamiliar or unverified.

–Do not provide your credit card details or personal information.

-Check your reservation directly on the official Booking.com website or mobile app. If necessary, please contact Booking.com Customer Support or our hotel immediately.

To ensure a safe and comfortable stay, we kindly ask for your continued vigilance against such malicious messages.

HAMACHO HOTEL